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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carl hilbers

May 9, 2025

5  out of  5
rating by Carl hilbers
"Jenna, Julie and Kayla are the best 😀"
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Bernice Bainton

May 6, 2025

5  out of  5
rating by Bernice Bainton
"Julie was a great help to us!! Wonderful service"
We responded:
"Thank you, Bernice! I'm glad to hear that Julie was able to assist you so effectively. We appreciate your kind words about our service. If you have any further questions or need assistance, feel free to reach out to us anytime!"
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Shauna Trahan

May 5, 2025

5  out of  5
rating by Shauna Trahan
"The people you have on your staff cannot be more accommodating. I have had to call a few times lately and everyone is so kind and helpful. Thank you for having such wonderful people..Shauna"
We responded:
"Thank you, Shauna, for your kind words! I'm happy to hear that our team has been accommodating and helpful during your calls. We truly appreciate your feedback and are here to assist you whenever you need. Don't hesitate to reach out for any future needs or questions!"
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Karen

May 5, 2025

5  out of  5
rating by Karen
"Love this company, always so helpful...😊"
We responded:
"Thank you so much for the 5 review, Karen! Thank you for your business. "
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Elana Shaylyn

May 2, 2025

5  out of  5
rating by Elana Shaylyn
"Great response time to inquiries and messages. Very friendly and helpful staff :)"
We responded:
"Thank you, Elana! I'm glad you appreciated our quick response time and found our team friendly and helpful. We're here to assist you with any insurance needs or questions you may have. Feel free to reach out anytime!"
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Crystal Herndon

May 1, 2025

5  out of  5
rating by Crystal Herndon
"Julie is exceptional. I have been a customer for many years and highly recommend her!"
We responded:
"Thank you, Crystal, for your wonderful feedback! I'm delighted to hear that Julie has provided you with exceptional service over the years. Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out. We're here to help!"
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Jennifer B

April 30, 2025

5  out of  5
rating by Jennifer B
"Very helpful and kind. Answer all questions you have."
We responded:
"Thank you, Jennifer, for your wonderful feedback! I'm glad to know you found our assistance helpful and that we could answer all your questions. If you need anything else or have more questions in the future, please feel free to reach out."
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Marcia Bratsburg

April 29, 2025

5  out of  5
rating by Marcia Bratsburg
"We have been with State Farm now for 6 years and have enjoyed excellent service from Jenna. We have been with Auto-Owners, Progressive, Geico, and well, State Farms service with Jenna surpasses them all. She is friendly, always professional and always takes care of any questions or situations that arise promptly. We recently have also worked with Kayla, she too provides excellent service. We recommend Matt Smith State Farm highly!"
We responded:
"Thank you, Marcia, for your wonderful feedback! I'm delighted to hear that Jenna and Kayla have provided you with such outstanding service over the years. Their dedication to professionalism and prompt assistance is truly commendable. We appreciate your recommendation and look forward to continuing to serve your insurance needs. If you have any questions or need further assistance, please don't hesitate to reach out!"
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Sandra Mailloux

April 29, 2025

5  out of  5
rating by Sandra Mailloux
"Julie was very helpful and courteous and Kayla gave me a great deal on good coverage for my daughter and I."
We responded:
"Thank you, Sandra, for sharing your experience! I'm happy to hear that Julie was helpful and courteous, and that Kayla was able to provide you with a great deal on coverage for you and your daughter. Our team is here to assist you with any future needs or questions. Feel free to reach out anytime!"
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Steve Thompson

April 28, 2025

5  out of  5
rating by Steve Thompson
"I just spoke with Julie Jeffus with Matt Smith's team, about driving our cars less after my retirement. She was friendly and accommodating, promptly taking our new mileage estimates and entering it into their computer and data base. My wife and I have greatly appreciated all of the State Farm representatives we have spoken with over the years."
We responded:
"Thank you, Steve, for sharing your experience! I'm glad to hear that Julie was able to assist you with your new mileage estimates. It's wonderful to know that you and your wife have appreciated the service from our team over the years. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Wendy Kabalo

April 26, 2025

5  out of  5
rating by Wendy Kabalo
"Julie was very pleasant and was efficient. We've always had a great experience with the staff at Matt Smith's State Farm Insurance Agency. Michael K."
We responded:
"Thank you, Michael, for sharing your positive experience! I'm happy to hear that Julie's pleasant and efficient service made a difference. Our team at Matt Smith's office is dedicated to providing great experiences, and your feedback means a lot to us. If you have any questions or need assistance in the future, feel free to reach out!"
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Valerie Ollinger

April 25, 2025

5  out of  5
rating by Valerie Ollinger
"My business was handled very professionally. Thank you, George Ollinger"
We responded:
"Thank you, George, for your positive feedback! I'm glad to know that you found our service professional. If you have any further questions or need assistance, feel free to reach out. We're here to help!"
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Richard Beiber

April 23, 2025

5  out of  5
rating by Richard Beiber
"Best local State Farm around. Been with mat for over 15 yrs and have not looked back!"
We responded:
"Thank you, Richard, for your wonderful feedback! I'm happy to know that you've been with us for over 15 years and continue to value our service. If you ever need anything or have questions, feel free to reach out. Your support means a lot to us!"
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Karen Oliveri

April 23, 2025

5  out of  5
rating by Karen Oliveri
"Staff is very helpful"
We responded:
"Thank you, Karen, for your wonderful feedback! I'm glad to know that our staff was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Robert Hostetler

April 21, 2025

5  out of  5
rating by Robert Hostetler
"Matt Smith’s staff is always very kind and considerate when we call. They always answer our questions in an adequate time frame. Matt should be proud to have this staff working for him!"
We responded:
"I'm certainly proud and beyond grateful to have such a great team. They love to work with great customers such as yourself. We're grateful to have you as a customer. "
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jerald henry

April 21, 2025

5  out of  5
rating by jerald henry
"Julie was extremely helpful."
We responded:
"She loves to help! We appreciate your business. "
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Matt Smith

April 18, 2025

5  out of  5
rating by Matt Smith
"Excellent customer service . The Rep was thorough and knowledgeable. Love these people."
We responded:
"Thank you, Matt. You're the real Matt Smith around Englewood! "
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James Kalanta

April 18, 2025

5  out of  5
rating by James Kalanta
"Usually talk to Jenna who is great but she was off for the day. Julie asked if she help with anything and she did. Both women are great"
We responded:
"I'm lucky to have them both, and so happy both were able to handle all of your needs. Thanks for taking the time to leave them such a nice review. "
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J. Miguel Martinez

April 16, 2025

5  out of  5
rating by J. Miguel Martinez
"They always help. State Farm has good prices/rates. Service is A+++++. Ask about adding roadside assistance."
We responded:
"We appreciate that! That's the level of service we strive to provide. We look forward to continuing that service for years to come. Thank you for your business!"
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Tom Kilner

April 15, 2025

5  out of  5
rating by Tom Kilner
"Julie was very helpful and professional. She was able to answer all of my questions."
We responded:
"Julie is great and I'm lucky to have her as part of our team here. We appreciate the kind review and for your trust in our agency "
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Genny Yates

April 15, 2025

5  out of  5
rating by Genny Yates
"Very helpful! Fast and easy service with a delightful personality, ThAnkyou Julie"
We responded:
"Thank you so much, Genny. So happy you loved Julie...we do too! Thank you for the review, and thank you for your business. "
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Louise Giguere

April 14, 2025

5  out of  5
rating by Louise Giguere
"Jenna has been a perfect agent that dealt with our questions and concerns very professionally and efficiently. We have greatly appreciated her advice and help. Thank you Jenna!"
We responded:
"Thank you, Louise, for sharing your experience! I’m happy to hear that Jenna was able to support you with professionalism and efficiency. We truly value her dedication and are grateful to have her on our team. If you have any more questions or need anything, please don’t hesitate to reach out."
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Carolann Palm-Abramoff

April 9, 2025

5  out of  5
rating by Carolann Palm-Abramoff
"Always helpful."
We responded:
"We love to hear this, Carolann. We so appreciative of you, and thank you for taking the time to leave us a review. "
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Jeanne S

April 5, 2025

5  out of  5
rating by Jeanne S
"I’ve been with State Farm for quite some time, Kayla and Jenna are absolutely fabulous. Jenna always answers my emails right away and they assist with any questions I have very quickly. Can totally recommend Matt Smiths office!!"
We responded:
"This is so great to hear! I'll be sure to pass this along to Jenna and Kayla. We appreciate your loyalty and look forward to our relationship in years to come!"
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Trevor Miller

April 4, 2025

5  out of  5
rating by Trevor Miller
"Fast and professional.. went above and beyond to get everything I needed for the closing on my home.."
We responded:
"We're grateful to be able to help you all with your insurance on your first home purchase. We wish you both the best! "